tag:status.sezzle.com,2005:/historySezzle Status - Incident History2024-03-28T18:40:29ZSezzletag:status.sezzle.com,2005:Incident/199927192024-02-15T17:01:00Z2024-02-15T17:01:00ZSystem performance issue<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sezzle.com,2005:Incident/198774102024-01-31T17:41:41Z2024-01-31T17:41:41ZService interruption<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Identified</strong> - Identified the issue and have made updates to fix the underlying issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sezzle.com,2005:Incident/194507242023-12-15T21:39:23Z2023-12-15T21:39:23ZOrder creation for gift card orders<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>18:07</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sezzle.com,2005:Incident/191474792023-11-17T07:30:00Z2023-11-17T09:12:06ZOrders Unavailable<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Resolved</strong> - New orders were unavailable between 2:40 CT and 3:00 CT. The issue has been identified and resolved.</p>tag:status.sezzle.com,2005:Incident/190040352023-11-02T21:47:57Z2023-11-02T21:47:57ZDegraded performance with checkout<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a degraded performance with our checkout application</p>tag:status.sezzle.com,2005:Incident/189466062023-10-27T16:20:36Z2023-10-27T16:20:36ZElevated error rates on Core Sezzle API<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:44</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sezzle.com,2005:Incident/181793712023-08-18T03:37:41Z2023-08-18T03:37:41ZHigh error rates on Core Sezzle API<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>03:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>02:28</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>00:39</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sezzle.com,2005:Incident/181636982023-08-16T15:54:57Z2023-08-16T15:54:57ZGiftcard provider outage<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Resolved</strong> - No errors have been seen since 11:24 ET</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:36</var> UTC</small><br><strong>Update</strong> - Giftcard provider errors have stopped and everything is operational again.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:35</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.sezzle.com,2005:Incident/180426242023-08-03T16:43:06Z2023-08-03T16:43:06ZDegraded performance for Sezzle Checkout<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Investigating</strong> - we have identified an issue where shoppers are experiencing a high error rate during the checkout experience.</p>tag:status.sezzle.com,2005:Incident/175628202023-06-13T19:57:43Z2023-06-13T19:57:43ZElevated API Errors<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:12</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our long term lending APIs.</p>tag:status.sezzle.com,2005:Incident/168955582023-04-18T01:20:17Z2023-04-18T01:20:17ZElevated API Errors<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>01:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:25</var> UTC</small><br><strong>Monitoring</strong> - We have identified the issue and applied a fix. The service is operational now and we will keep monitoring it.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:13</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our Gateway and core APIs.</p>tag:status.sezzle.com,2005:Incident/168925342023-04-17T17:14:31Z2023-04-17T17:14:31ZElevated API Errors<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>17:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Monitoring</strong> - Long term provider is operational</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Identified</strong> - Identified the issue relates to a long term provider. The impact will be financing options presented during checkout and order capturing using the provider.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our Gateway and core APIs.</p>tag:status.sezzle.com,2005:Incident/166793552023-03-28T20:56:53Z2023-03-28T20:56:53ZElevated API Errors<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>20:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>19:39</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>19:06</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our Gateway APIs.</p>tag:status.sezzle.com,2005:Incident/160252052023-02-04T12:31:15Z2023-02-04T12:31:15ZElevated API Errors<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>12:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:55</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:47</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>10:16</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our Gateway and core APIs.</p>tag:status.sezzle.com,2005:Incident/108411542022-08-16T23:52:04Z2022-08-16T23:52:04ZElevated API Errors<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>23:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>23:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>22:53</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our Gateway and core APIs.</p>tag:status.sezzle.com,2005:Incident/108164612022-08-13T01:18:43Z2022-08-13T01:18:43ZElevated Error Rates<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>01:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>00:51</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>00:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>00:48</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue with an internal service causing degraded gateway performance and elevated error rates, and are working to resolve the issue.</p>tag:status.sezzle.com,2005:Incident/105866832022-07-15T05:31:02Z2022-07-15T05:31:02ZElevated API Errors<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>05:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>03:07</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>02:50</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our Gateway and core APIs.</p>tag:status.sezzle.com,2005:Incident/105394292022-07-11T19:40:33Z2022-07-11T19:40:33ZDegraded performance on checkouts<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and the fix is being implemented.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Investigating</strong> - Some checkouts may not be able to proceed due to a service failure.</p>tag:status.sezzle.com,2005:Incident/99217732022-05-05T21:16:57Z2022-05-05T21:16:57ZElevated error rate<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>20:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Identified</strong> - The issue has been identified, and fix is being implemented.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating.</p>tag:status.sezzle.com,2005:Incident/90486662022-01-10T23:01:56Z2022-01-10T23:01:56ZEmail Deliverability Issues<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>21:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>19:54</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues with email deliverability.</p>tag:status.sezzle.com,2005:Incident/88554132021-12-15T16:48:29Z2021-12-15T16:48:29ZConnectivity Issues<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Identified</strong> - Our network provider has identified the connectivity issues and is working to restore service.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated network connectivity issues.</p>tag:status.sezzle.com,2005:Incident/86658502021-11-22T21:38:10Z2021-11-22T21:38:10ZElevated API Errors<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>21:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>21:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our Gateway and core APIs.</p>tag:status.sezzle.com,2005:Incident/83522882021-10-29T20:57:06Z2021-10-29T20:57:06ZConnectivity errors<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>20:28</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are implementing a fix.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Investigating</strong> - We are investigating some connectivity errors to our APIs</p>tag:status.sezzle.com,2005:Incident/82758442021-10-20T19:44:47Z2021-10-20T19:44:47ZElevated error rate<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>19:44</var> UTC</small><br><strong>Resolved</strong> - All systems have been operational past the exit criteria for this incident (30 minutes). Our team is moving this incident to a resolved state as we continue to monitor.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>19:11</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and our team is monitoring. We will provide updates as we move this incident to a resolved status or if there are any regressions.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates on our Gateway and core APIs.</p>tag:status.sezzle.com,2005:Incident/68160772021-04-22T17:21:57Z2021-04-22T17:21:57ZHigh latency and elevated error rates<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Resolved</strong> - Service has been restored.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix and are actively monitoring. We expect services to recover shortly. We will continue to update this page with service status.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are working on implementing a fix. We will post updates as soon as they are available.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing elevated latency and error rates across our core services. We are actively working on diagnosing the issue. We will post updates as soon as they are available.</p>